You upload your photo directly on the product page. Phone photos are usually more than enough. We check every photo by hand and will get in touch if the quality isn't sufficient for printing, then suggest suitable solutions. If we can't find one together, we'll of course cancel your order free of charge and refund you the full amount.

There's no preview before purchase, because every design is created personally and by hand. Instead, you'll receive a design preview by email after ordering. This way, you'll see your finished Artplate before it's printed.

After you place your order and send us your photo and preferences, we design your personal artwork. You'll then receive a digital preview by email for approval. We only start printing once you've approved the design.

Please provide an email address during checkout that you check regularly, so you don't miss our design preview. Take a look as soon as you can and let us know briefly whether everything looks good or if you'd like a small change. This way, we can finish and ship your order without unnecessary delay.

Yes. One round of minor revisions is included with personalized products. This includes things like small adjustments to text, image cropping, or individual details. Larger changes, such as a completely new photo, a different template, or several new design variations, may involve extra work, and we'll coordinate this with you beforehand if needed.

No. The preview is only for review purposes and may include a watermark. Your finished product is of course produced without a watermark.

Then you can let us know what you'd like changed. We'll adjust the design for you once, as part of the included revision round. What matters to us is that in the end, not just your request is implemented, but that image, text, colors, and overall look truly come together.

So far, we've always found a solution our customers were happy with. That's exactly what the preview is for: so your product looks right and truly fits you in the end.

If you decide against the product after receiving the design preview, we'll refund the purchase price minus a design fee of 15% of the item price. This fee covers the design work already completed.

Shipping costs will of course be refunded in full in this case, provided your order doesn't contain any other products that are still being shipped to you.

After your final approval, your personalized product goes into production. From this point on, cancellation is generally no longer possible, since the product is made individually for you.

We ship within Germany and to the EU. Unfortunately, shipping to Switzerland, the United Kingdom, or the USA is not currently possible.

Shipping within Germany is free on orders over €60. Below that, we charge a flat rate of €4.95. Shipping to the EU costs a flat rate of €14.95. You'll find all the details on our Shipping & Payment page.

Since every product is individually made and carefully inspected, delivery usually takes 4 to 6 business days. Of that, 2 to 4 business days are for production in our workshop, and 1 to 2 business days are for shipping with DPD.

Every product is carefully packaged, for example with bubble wrap and a sturdy shipping box. We want your product to arrive exactly as it left our workshop.

The mount is magnetic, so you need neither drilling nor screws. The set includes a protective sheet that goes on the wall: it protects the wall and forms the surface the magnet is firmly pressed onto. This keeps your Artplate securely in place. To make this work reliably, we had an extra-large, strong magnet custom-made. A practical tip: press the magnet firmly every three months or so to keep the hold secure long-term.

Artplates can be dusted with a dry or slightly damp cloth. Avoid using harsh cleaning products.

Our prints are very durable and lightfast. That said, you should still avoid direct, prolonged sunlight, as with any printed product.

You can conveniently pay with PayPal, credit card, Apple Pay, Google Pay, or Klarna.

Unfortunately, returns aren't possible for personalized products that are made specifically to your wishes and with your photo. That's simply the nature of the product: it's created uniquely for you and can't be resold.

What we do promise you: we work carefully and with real dedication on every single piece. You'll hold something in your hands that you can be proud of. And if something isn't right after all — a printing error or shipping damage, for example — reach out to us anytime. We'll find a solution together.

We're very sorry to hear that. In this case, please take photos of the damaged package and product right away and send us an email. We'll find a solution together.